Terms and Conditions

All browsing of this website and orders/purchases made through this website are subject to the following terms and conditions and all applicable laws. These terms and conditions may change without prior notice and at our discretion.

This website is owned and operated by Red Forest Creations (RFC).

RFC maintains this website for your personal entertainment, information, education and communication. Please feel free to browse this website. You may download material displayed on this website for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not however, distribute, modify, transmit, reuse, report or use the contents of this website for public or commercial purposes, including the text, images, audio or video without RFC’s written permission.  You should assume that everything you see or read on this website is copyrighted.

Your use and browsing of this website is at your own risk. Neither RFC nor any other party involved in creating, producing, or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website.

Any communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary.

RFC has not reviewed all of the websites linked to this website and is not responsible for the contents of any off-site pages or any other sites linked to this website. Your linking to any other off-site pages or other sites is at your own risk.

RFC is not liable for any damages that may occur from the use or misuse of the products sold on this website.

RFC may change or update information on this website at any time without notice, including prices and availability of items.

All prices listed on this website are in Australian dollars and order payments will be processed in Australian dollars. Payment will be processed through PayPal only.

Delivery
RFC aims to deliver items as quickly as possible and within time periods indicated.  However, RFC will not be responsible for any delays in delivery which are beyond its control. If RFC is made aware of any potential delay in delivery by its delivery suppliers, it will communicate this with the customer within five (5) business days of receiving such information.

If products are not available at the time of placing the order, the customer will be notified via email and given the option of back ordering or a full refund.

Goods will be shipped via Australia Post. Under normal circumstances, once payment has been received, goods will be shipped within one (1) to three (3) business days (excluding quilts which may need to be sewn and may add up to twenty (20) business days to order processing time).

When more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless the items are shipped separately at your request.

Please inform us IMMEDIATELY if there is a problem with your delivery, or if goods arrive damaged.

Please note that occasionally countries may charge the recipient duties on the ‘import’ of packages. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. RFC will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.

Refunds
Defective items will be replaced. Should you make an incorrect purchase or change your mind after purchasing, RFC will offer to exchange your purchase within 14 days for other RFC products of equal value once original purchase has been returned (at the customer’s expense) and received.  Returned goods must be in exactly the same condition as they were when you received them.  Refunds and exchanges will not be offered on books signed by the author with personal message or on assembled or partly assembled quilt kits.

Security
Customer information and data entered on this website are encrypted with industry standard 128 bit SSL.

Fraud Prevention
RFC may provide your transaction-related information to a reputable third party organisation to perform address verification, ensuring that the address details provided match the listed credit card address.

Privacy
Please see our Privacy Policy.

Communication
Our primary means of communication with you will be via the email address you provide to us.  RFC will not be held responsible for any missed communication.
 
Governing Law
All disputes regarding this Agreement shall be governed by the laws of Queensland. The parties agree that the Courts of Queensland shall have jurisdiction over any legal disputes arising from this Agreement.

Disclaimer
Because prices, product descriptions and availability can change quickly, RFC does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown.  It is the responsibility of the customer to ensure that any purchase decisions are based on current information by contacting us before you purchase. ABN 86055470836